CCU News

Accessing Your Account

We care about our members and employees and want you to know that your health and security are our first priority. As social distancing becomes a requirement, we want to ensure that you are informed of alternative ways to access your account no matter where you are:

Keyboard Icon Audio Response: You can request a check withdrawal, transfer funds, get balances, a list of your last transactions, and tax and IRA information by calling our Audio Response Number at 1-800-427-6269.

CCU Mobile Banking: You can access your account and bill pay options using our CCU Mobile Banking App – “Collegedale CU Mobile Banking”

Virtual Branch: You can access your account and bill pay options as well as make ACH requests, wire transfer requests, Line of Credit transfers, and more with online banking via "Virtual Branch"
Contact a Member Services Representative if you are not already signed up.

ATM: Need to make a deposit or withdrawal cash? You can get a list of nearly 30,000 surcharge-free ATM locations and over 5,400 shared branch locations nationwide by clicking here:

Local: If you still need to stop by, our Drive-Thru opens early at 8:00 a.m. each weekday and our night drop is available 24/7 for safe and secure deposits.

If you have an urgent need requiring service in person, please click here or call 423-396-2101 to schedule an appointment.

As we continue to monitor the situation, the need for changes may arise. We will take the appropriate actions to protect our members and staff and follow the guidelines set forth by the appropriate governing bodies.

As always, please feel free to call us with any questions you may have!

We hope everyone stays safe and healthy and thank you for placing your trust in us!

Phishing Advisory

Early indications are showing that fraudsters may be increasing phishing attacks in an effort to exploit the current COVID-19 pandemic.

Additionally, criminals in possession of card details and other forms of personally identifiable information are spoofing the phone number from financial institutions to fool cardholders into thinking that text messages and phone calls are actually from the fraud department of their financial institution.

Collegedale Credit Union would like to offer you the education you need to protect yourself with the following facts regarding CCU’s fraud department:
  • CCU nor our fraud department will ever ask for your PIN, CV2 codes or Expiration Dates.
  • A text alert warning of suspicious activity on a card will NEVER include:
    • A link to be clicked.
    • Requests for cardholder data such as card numbers, PINs, CV2 Codes, Expiration Date
  • A text alert from us will always:
    • Be from a 5-digit number, either 20733 or 37268
    • Include detailed information about the transaction
    • Ask the cardholder to reply to the text message with answers such as ‘yes’, ‘no’, ‘help’, or ‘stop’.
  • A phone call from one of our Call Center agents will only include a request for the cardholder Zip code and a ‘yes’ or ‘no’ to the transactions they will provide
  • No other personal information will be requested, unless the cardholder confirms that a transaction is fraudulent.
  • If at any point, you are uncertain about questions being asked or a call you have received, please hang up and call CCU directly at 423-396-2101

Collegedale Credit Union Concert Series

Thank you to those who came out and enjoyed "Sullivan Band" on May 27th! We look forward to everyone coming out for "POGO" coming to The Commons on Thursday, June 24th at 7:00 p.m.

"POGO is a new rock group in Chattanooga with members that have been playing in the Chattanooga area for years. Members of the band have played with and opened for several artists that include Randy, Stella, and Dolly Parton, Alabama, Donna Fargo, Boots Randolph, Floyd Cramer, Exile, etc. Pogo will play songs from the 60s and 70s, including songs by the Beatles, Rolling Stones, Santana, the Eagles, ZZ Top, CCR, Lynyrd Skynyrd, Joe Cocker, Grand Funk Railroad, and many more artists."

"Grab blankets or chairs and set up anywhere in or around The Commons to enjoy the concert with your family."

Please understand that Collegedale Credit Union and The Commons will follow the guidance of city officials regarding any need to postpone this event.

For more information on this and upcoming concerts, please visit, visit our facebook page (, or call 423-396-2101.


You can now access TurboTax from our website.

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Get started here: Intuit TurboTax Logo link

Just a reminder; all tax forms for filing are mailed out by January 31 each year.

Same Day ACH is Here!

Did you know that your payments are now moving faster?

Thanks to Same Day ACH, payments that once took up to three days will now be complete in just hours.

What Has Changed?

What this means for you is no more tied up funds, or watching your account wondering when a transaction will post. With the new system, “pending” ACH transaction time could be shortened to just a few hours—so you can always be clear on what you have available to spend.

It is important to note that this also means the cushion of time between an ACH originating and processing will be gone, and you’ll want to carefully monitor your balances to ensure sufficient funds to cover transactions at all times.

What are ACH Transactions?

ACH stands for Automated Clearing House—it’s another way to move money paperlessly, and operates independently of credit and debit cards. Essentially, anytime you move money by providing your account number, and financial institution’s routing and transit number, you are probably making an ACH transaction.

Some examples are:
  • A payment that you make at a biller’s website that is deducted automatically from your checking account.
  • A transfer that you initiate between your accounts at different financial institutions.
  • Any transactions that require a voided check to initiate payment.

What Do I Need to Do?

The national ACH network will be updating to Same Day ACH on September 15.

While the speed of Same Day ACH transactions will help you maintain a clearer picture of your finances, the change may take some getting used to. Collegedale Credit Union recommends getting in the habit of checking your balances daily.

For more information on the change to Same Day ACH, contact Collegedale Credit Union.

You Should Know...

Savings in every federally insured Credit Union are backed by the National Credit Union Share Insurance Fund (NCUSIF), a fund maintained by the U.S. Treasury. The NCUSIF is administered by the National Credit Union Administration, an agency of the federal government, which insures your savings up to at least $250,000. Federal insurance protects your money at your Credit Union in share savings, share draft/checking, money market, share certificate, trust fund and retirement accounts.

Funds in a federally insured Credit Union can be insured to a level much higher than $250,000 depending on how you establish your accounts. For instance, jointly owned accounts and accounts with named beneficiaries are separately insured up to $250,000. For more information, ask a Member Service Representative.
—CUNA Inc. Copyright 2008

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